Customer assumes all costs in shipping to us, and we assume the cost in shipping back to the customer. All replacement/repaired products are shipped via standard methods unless a rush is requested. The cost of such a shipping upgrade is to be paid by the customer prior to shipment.
We suggest you contact our tech support team first by sending an email to firstname.lastname@example.org to determine whether the item is indeed defective before shipping it back. Then... make an online return merchandise authorization (RMA) request by emailing email@example.com. See our Return Policy for more details. You may also call us at 863-860-4065 for further assitance.
All products (unless specifically stated otherwise), carry an implied, industry-standard 90-Day warranty against defects due to manufacturing or failure. Warranty does not include any use of the product that does not fall into the designed use of the product as intended by the manufacturer.
All parts (except refurbished items) come with a warranty against manufacturer defect or failure for a period of one year from the date of purchase. This warranty covers replacement or repair of the product, which is determined by availability, or vendor, and the time of purchase. Replacement is often used within 30 days after purchase with the same product or like product when direct replacement is unavailable. Repair is often necessary for items purchased more than 30 days prior.
Manufacturers sometimes offer additional warranty for the following brands : Feniex Industries, Star/SVP, & SoundOff Signal. Customers should contact the manufacturer first for all warranty issues (if a valid warranty exists), FEVER, Inc. will assist as needed.