Customer assumes all costs in shipping to us, and we assume the cost in shipping back to the customer. All replacement/repaired products are shipped via standard methods unless a rush is requested. The cost of such a shipping upgrade is to be paid by the customer prior to shipment.
We suggest you contact our tech support team first by sending an email to firstname.lastname@example.org to determine whether the item is indeed defective before shipping it back. Then... make an online return merchandise authorization (RMA) request by emailing email@example.com. See our Return Policy for more details. You may also call us at 407-395-9066 for further assistance.
All products (unless specifically stated otherwise), carry an implied, industry-standard 90-Day warranty against defects due to manufacturing or failure. Warranty does not include any use of the product that does not fall into the designed use of the product as intended by the manufacturer.
All parts (except refurbished items) come with a warranty against manufacturer defect or failure for a period of one year from the date of purchase. This warranty covers replacement or repair of the product, which is determined by availability, or vendor, and the time of purchase. Replacement is often used within 30 days after purchase with the same product or like product when direct replacement is unavailable. Repair is often necessary for items purchased more than 30 days prior.
Manufacturers sometimes offer additional warranty for the following brands : Feniex Industries, Star/SVP, & SoundOff Signal. Customers should contact the manufacturer first for all warranty issues (if a valid warranty exists), FEVER, Inc. will assist as needed.
Florida Emergency Vehicle Equipment & Repair, better known as "FEVER, Inc.", is a Distributor for Whelen Engineering. We also carry products from Federal Signal, Star Warning Systems, Tecniq , Putco, Buyers Products, Tiger Tough, and Kussmual. FEVER, Inc. is owned & operated by a former firefighter. Initially catering to the needs of colleagues in the profession, we've expanded to Police, Fire, Emergency Medical Services, Towing, Construction, Security, Military, Escort Vehicles, Funeral Vehicles & more... from the volunteer all the way up to the agency level. If you are looking for lightbars, dash lights, surface mount lightheads, beacons, sirens, speakers, switches, controllers, arrow sticks, interior lightbars, or anything in the LED, halogen, or strobe applications, we can help you. If you do not see a product you are looking for, please contact us as we are able to source most major brands. We also offer brackets, hardware, equipment consoles, laptop stands, & scene lighting. FEVERs parent company, JCO Corporation, is a 9,000SqFt upfit shop located in Apopka, Florida servicing most of Central Florida's largest agencies.
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